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What are cookies?
How we use cookies
How to control and delete cookies
Contacting us and your rights to complaint
Links to external sites
Cookies are small data files which are sent from our website and stored on your PC or device browser. They are widely used to ensure websites function and work efficiently, as well as to provide general usage information to website owners. You can set your devices to accept cookies, to be notified when notified when a cookie is issued, or to block cookies at any time. Please note that blocking cookies may affect the functionality of the website.
You can find information below about the types of cookies we use and the purposes for which we use them below:
These are required for the operation of our website and provide usual website behaviour, such as shopping basket, ordering and account creation. Without them we cannot provide you with the typical website behaviour. For this reason, you cannot disable these cookies.
These are used to recognise users when they return to a website. They remember any choices you make and provide enhanced personal features. These cookies are only used for providing an improved website experience and we do not pass information about the choices you make to any third party or other organisation.
All other cookies (analytical, performance and targeting)
Analytical and performance - These cookies collect information about our website visitors and how they use our website. These cookies do not collect any information that allows you to be identified, all the information that these cookies collect is aggregated and anonymous.
Targeting - These cookies record your visit to our website, the individual pages you visited and the links you followed. This collection of browsing habits is used to deliver more relevant messaging to you.
Adobe Audience Manager - Data management platform uses this cookie to record information around synchronization of IDs.
Bing - Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. This cookie is used for advertising, site analytics, and other operations.
Convert - We use Convert to help us run multivariate testing across the website so we can enhance the customer journey. This cookie helps us to understand visitor behaviour.
DotDigital - Our email marketing provider sets this cookie so we can track users to the website and the behaviour onsite following a click from the emails we send.
Freshchat – We use Live Chat on our website, this cookie allows our Live Chat software to recognise you and show you any previous chat history.
Fresh Relevance - This cookie is used to serve personalised content to users based on their behaviour on the website. It also tracks users that come from email marketing to enhance and personalise their experience based on website behaviour and to trigger relevant emails.
Google - Google Analytics is a third-party traffic analysis service that helps us understand how visitors use our Websites.
Hotjar - Hotjar is an analytics and feedback tool that we use to understand how our Websites are used and improve usability. Hotjar sets cookies to help us track behaviour across pages and to control visitor polls. The cookies carry no personally identifiable information.
Linksynergy – This cookie is used to support the Rakuten Affiliate platform.
Meta - This cookie is set by Meta to display advertisements when either on Facebook or on a digital platform powered by Meta advertising, after visiting the website.
MSClarity - Clarity is a user behaviour analytics tool that helps us understand how users interact with our website.
TikTok - This cookie enables us to display advertisements on the TikTok platform to users following a visit to our website.
Rakuten - To track performance from Rakuten supported activity including our affiliate scheme.
Youtube - We use this to track views on embedded Youtube videos.
3. How to control and delete cookies
If you wish to disable the cookies that are on our website you can use the controls at the top of this page, or can mangage via your browser settings. Disabling cookies in your browser may affect your ability to navigate and use our Website. For comprehensive information on how disable cookies on a wide range of browsers visit www.allaboutcookies.org/
4. Contacting us and your rights to complaint
Questions, comments or requests concerning our Cookie Policy are welcomed and should be addressed to the Data Protection Lead at privacy@wrenlabs.com or 21 & 22 Mayfield Avenue Industrial Park, Andover, Hampshire, SP11 8HU, UK.
If you have a concern about any aspect of our privacy practices, including the way we’ve handled your information, you can report it to the ICO. You can find details of how to do this on the ICO website or by calling their helpline on 0303 123 1113.
Our cookie policy does not cover any links within this site that link out to other websites. We would advise you to read the privacy statements on the other websites you visit. In using the share icons, you will be sharing the page to an external source. These external sources will require you to log in and will place a cookie on your machine to maintain your logged in state.